FAQ
Q - What is carob?
A - Carob is a natural fruit, cultivated for its edible seed pods. It is processed into chips or powder and used as an ingredient in cakes and cookies, as a substitute for chocolate.
Q - Are the carob chips gluten free?
A - Yes
Q - Are the carob chips dairy free?
A - Our product does not contain any dairy, however it is made in a facility that processes dairy. Please note that a strict sanitation procedure is followed between each allergen run.
Q - Are the carob chips, carob powder and cocoa powder vegan?
A - Yes, as indicated on our packaging
Q - Is alcohol present in the carob chips?
A - No
Q - Why do the carob chips turn white, and does this affect the product's flavor?
A - Based on storage conditions, the color can change due to variations in temperature. They should be stored in a cool dry area. The color does not affect the quality or taste of the product.
Q - What are the advantages of carob over chocolate?
A - Carob is free from caffeine, which is a stimulant.
Q - Does the carob powder have any contact with corn or corn derivatives?
A - No
Q - Are the cocoa and carob powders gluten free?
A - There is no gluten in our powders, however, our producing facility processes other products such as wheat, that contains gluten. Our manufacturing facility follows good manufacturing procedures (GMP) but we can't guarantee that the products are 100% free from trace elements of gluten. It is the consumer's choice to decide on using our powders based on their sensitivity to allergens.
Q - Your allergen statement on the carob and cocoa powder packaging indicates, "Produced in a facility that also processes milk, soy, wheat, tree nuts and peanuts". How does this affect those with allergies?
A - Our processing facility follows good manufacturing practices. A strict sanitation procedure and QC inspection are in place between each allergen run. We cannot, however, guarantee that trace amounts of allergens will not be present.
Q - How much caffeine is there in cocoa powder?
A - About 5 mg per serving.
Q - If the date sugar becomes solid is it still good?
A - Chatfield's date sugar has a shelf life of one year. It may harden if unused over time but this does not compromise the product.
Q - Are the Chatfield's products Kosher?
A - Our carob chips, carob powder and cocoa powder are Kosher and run on a segregated line. Our date sugar is not Kosher.
